Please fill in our form. Once complete we will process your booking accordingly. If you need a shipping box, please select an appropriate option. We can arrange a courier to collect your machine, this is free of charge for repairs above £100 of value* (excluding shipping box, shipping insurance** and express service fees, whichever has been chosen – please note that these are non-refundable, even if you decline the repair). Diagnosis is usually complete within 1-3 working days. When repair is complete we issue an invoice. Once invoice is paid we return your machine back to you. Standard turnaround is 1-3 days unless we need to purchase spare parts from overseas.
What you need to know:
– diagnosis is free
– shipping is free both ways for repairs above £100 of value*
– if you require a shipping box there is an additional fee: £20 for MacBook or £39 for iMac
– we don’t require any keyboards, mice, chargers or power cables unless we ask for them
* for repairs under £100 of value we do not provide free shipping. For parcels up to 2kg we charge £16 of shipping costs both ways (or £8 return postage if the item is sent to us by the customer). For parcels between 2kg and 5kg we charge £20 both ways (or £10 return postage). Any parcels above 5kg we charge £25 both ways (or £12.50 return postage).
** if you do not choose the optional insurance, you will not be covered for any loss or damages in transit; in that case ELVIKOM’s liability is limited up to £60 only, according to UPS standard protection.