Book a Repair

Book a Repair

Please fill in our form. Once complete we will process your booking accordingly. If you need a shipping box, please select an appropriate option. We can arrange a courier to collect your machine, this is free of charge (excluding shipping box, shipping insurance* and express service fees** where chosen). Diagnosis is usually complete within 1-3 working days. When repair is complete we issue an invoice. Once invoice is paid we return your machine back to you. Standard turnaround is 1-3 days unless we need to purchase spare parts from overseas.

What you need to know:
– diagnosis is free
– shipping is free both ways
– if you require a shipping box there is an additional fee: £29 for MacBook or £39 for iMac
– we don’t require any keyboards, mice, chargers or power cables unless we ask for them

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* if you do not choose the optional insurance, you will not be covered for any loss or damages in transit; in that case ELVIKOM’s liability is limited up to £100 only
** express service fee is non-refundable even if you decline the repair

Dear Customers! Between 20th and 23rd of July we will be operating with a limited staff. We will be answering all your phones and email queries as usual, as well as book all your repairs and parcel collections, but diagnostics and repairs may be slightly affected during this time. We will make every effort to complete all active repairs before 20th of July, however, due to the a high volume of repairs, we cannot promise that for 100%. We apologise for any inconveniences caused.