Important Information (Effective from November 23, 2022)

Shipping Charges:

• If our estimate is rejected or the repair value is less than £100 (excluding optional services such as shipping insurance, shipping box, or express service), we will charge £16 for shipping both ways (or £8 for return shipping) for parcels up to 20kg.
• For parcels over 20kg, the charge will be £26 for shipping both ways (or £13 for return shipping).
• Shipping fees do not include any optional services chosen, which may incur additional charges.
• This policy applies to all new bookings.

Booking Process:

• Please fill out our Online Form. Once completed, we will process your booking accordingly.
• We can provide a pre-paid shipping label (Parcelforce couriers) for your device, allowing you to drop off the parcel at your convenience.
• Optional shipping insurance is available for £20, covering your parcel against damage or loss in transit up to £1,000 (non-refundable).
• If you require a shipping box, there is an additional fee of £20 for laptops or £39 for an iMac (non-refundable).
• For urgent repairs, consider purchasing our express service: 24-hour service for £99 or 48-hour service for £49 (both non-refundable).

Diagnosis and Repair:

• Diagnosis is free under our “No Fix – No Fee” policy and is completed within 7 working days.
• Repair turnaround is typically 1-2 working days, barring the need for special parts. If parts are required, the estimated time will be provided in the diagnosis email.
• Once the repair is complete, we will issue an invoice. Your device will be returned to you once the invoice is paid.

---

If you do not opt for the optional shipping insurance, your parcel will only be covered by our free insurance against loss or damage in transit, with liability limited to £60 according to the carrier’s standard protection. If you send the parcel on your own, it will not be covered by our insurance.

Note: Express service time does not include shipping time to and from our workshops or the time needed to source spare parts.