Book a Repair

General T&Cs

• Most of our repairs come with a 12-month warranty for the original fault. This does not cover accidental damage and is only valid for work performed on the device by ELVIKOM® LAB Ltd. for example, if we repair your motherboard and then your hard drive fails, the hard drive failure is not covered by our warranty.
• Express fees are non refundable, provided the time scale for the express fee was met. Express fees do not guarantee repair. The express period begins when the device is received in store and ends when it leaves us. It does not include the transit time or the time required to obtain parts.
• We are not responsible for any data loss in any circumstance. Customers are advised to make a backup before sending the device to ELVIKOM® LAB Ltd. However, we put every effort to protect your data regardless of its type.
• If during a repair of a iPad/iPhone the home button or camera module is damaged, we will replace the home button or camera module but we are not responsible for the loss of TouchID or FaceID feature and we will not be responsible for any additional costs it may take to restore the TouchID or FaceID function.
• All prices quoted are the final prices unless stated otherwise. The prices seen on any advertising or websites may vary from in store prices.
• If we do not hear from you, receive the payment or, the device is not collected within 90 days of a completed repair, diagnosis or information that it is ready to collect, then we will dispose of your device. Please note that prior to disposal all data on the device will be destroyed. An extension to this period may be considered subject to you contacting ELVIKOM® LAB Ltd to request such extension.
• Once a repair estimate is provided to you, if you decide not to go ahead with the repair, a diagnosis fee of £35 will be charged.
• In certain cases, device may require a partial repair before we can fully diagnose all parts of your device. If it is such type of diagnosis, you will be informed during the diagnosis process. Partial repair requires extra time and parts to complete the diagnosis.
• If a partial repair has been agreed, diagnosis fee will be waived. If after the partial repair your device needs further work you will be issued with a full repair estimate. Partial repair does not guarantee the full repair of your device. If you decide not to go ahead with the full repair, the partial repair fee is still applicable due to the extra time and parts involved.
• Once the repair has been approved, if you decide to withdraw your approval we will charge £45 for the time spent on your device.
• From the date of invoice we expect the payment within 7 working days. Invoices unpaid for over 14 days may be subject to a legal action.
• If shipping insurance is not selected at the time of booking, the maximum amount ELVIKOM® LAB Ltd is liable to pay, in the event of loss or damage in transit, is £60. This amount is dictated by our courier.
• If shipping insurance has been selected at the time of booking and the device is damaged or lost in transit, we will make a claim with the courier to ensure that the device is repaired at least to a standard in which it left the customer. This will not cover the customer’s initial issues on the booking form. In some circumstances the courier company will request to inspect the damaged device. We are unable to repair and release the device until the insurance claim has been fully assessed.
• Shipping insurance cost is not refundable.
• Payments must be made before 2pm for devices to be dispatched same day (only applicable on working weekdays, Monday to Friday). If the payment for work is done after 2pm, the parcel will be shipped the next working weekday.