Book a Repair

Book a Repair

Please fill in our form. Once complete we will process your booking accordingly. If you need a shipping box, please select an appropriate option. We can arrange a courier to collect your machine, this is free of charge (excluding shipping box, shipping insurance* and express service fees** where chosen). Diagnosis is usually complete within 1-3 working days. When repair is complete we issue an invoice. Once invoice is paid we return your machine back to you. Standard turnaround is 1-3 days unless we need to purchase spare parts from overseas.

What you need to know:
– diagnosis is free
– shipping is free both ways
– if you require a shipping box there is an additional fee: £29 for MacBook or £39 for iMac
– we don’t require any keyboards, mice, chargers or power cables unless we ask for them

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* if you do not choose the optional insurance, you will not be covered for any loss or damages in transit; in that case ELVIKOM’s liability is limited up to £100 only
** express service fee is non-refundable even if you decline the repair

Dear Customers! On 17th and 18th of September our workshop will be closed due to major staff illness. We will make every effort to complete all active repairs and answer your enquiries as soon as it is possible. We apologise for any inconveniences.