Book a Repair

Book a Repair

Please fill in our form. Once complete we will process your booking accordingly. If you need a shipping box, please select an appropriate option. We can arrange a courier to collect your machine, this is free of charge (excluding shipping box, shipping insurance* and express service fees** where chosen). Diagnosis is usually complete within 1-3 working days. When repair is complete we issue an invoice. Once invoice is paid we return your machine back to you. Standard turnaround is 1-3 days unless we need to purchase spare parts from overseas.

What you need to know:
– diagnosis is free
– shipping is free both ways
– if you require a shipping box there is an additional fee: £29 for MacBook or £39 for iMac
– we don’t require any keyboards, mice, chargers or power cables unless we ask for them

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* if you do not choose the optional insurance, you will not be covered for any loss or damages in transit; in that case ELVIKOM’s liability is limited up to £100 only
** express service fee is non-refundable even if you decline the repair