General Questions

Q: What does Elvikom Lab specialize in?
A: Elvikom Lab specializes in repairing Apple products and other electronics, ensuring quality service and customer satisfaction.

Q: Where is Elvikom Lab located?
A: Elvikom Lab is located at 1A Lowesmoor Terrace, Worcester WR1 2RX.

Q: What are the operating hours of Elvikom Lab?
A: Our operating hours are Monday to Friday from 9:30 AM to 5:30 PM and Saturday from 10:00 AM to 2:00 PM. We are closed on Sundays.

Q: What is the area of operation for Elvikom Lab?
A: Elvikom Lab provides nationwide repair services for Apple products and other electronics. Locally, we serve customers in Worcestershire, including Worcester, Droitwich, Malvern, Evesham, Redditch, and surrounding areas. Whether you’re in Worcester, Droitwich, Malvern, or nearby towns, you can count on us for fast and reliable repair services.

Booking and Repair Process

Q: How do I book a repair with Elvikom Lab?
A: You can book a repair by filling out Book a Repair form on our website. Once submitted, we will process your booking promptly.

Q: What happens if my device cannot be repaired?
A: We operate under a "No Fix – No Fee" policy. If we are unable to repair your device, you will not be charged for the diagnosis.

Q: How long does it take to diagnose and repair my device?
A: Diagnosis is typically completed within 7 working days. Repair turnaround is usually 1-2 working days, barring the need for special parts.

Shipping and Insurance

Q: How does shipping work for repairs?
A: We provide a pre-paid shipping label (Parcelforce couriers) for your device. Optional shipping insurance is available to cover against damage or loss in transit.

Q: What are the shipping charges?
A: Shipping charges vary based on parcel weight. For parcels up to 20kg, it's £16 for shipping both ways. For parcels over 20kg, it's £26 for shipping both ways.

Additional Information

Q: Can I track the status of my repair?
A: Yes, you can track the status of your repair by contacting us directly.

Q: How can I pay for my repair services?
A: Once the repair is complete, we will issue an invoice. Payment can be made securely online or in-person.

Q: Are there any warranties on repairs?
A: We offer a warranty on repaired parts and workmanship. Please inquire about specific warranty terms for your repair.

Contact Us

For any further questions or inquiries, please contact us for more information.