Effective Date: 1/01/2023

At Elvikom Lab, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you use our services. By using our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We only collect the necessary personal data required to process your repair requests and provide you with our services. This includes:

• Personal Identification Information: Name, address, phone number, and email address.
• Device Information: Details about your device, such as model, serial number, and the issue you're experiencing.
• Payment Information: Billing address and payment details (collected and processed securely).

2. How We Use Your Information

We use your personal information to:

• Process and manage your repair requests.
• Communicate with you about your repairs and provide customer support.
• Process payments and issue invoices.
• Improve our services and customer experience.

3. How We Share Your Information

We do not sell, trade, or otherwise transfer your personal information to outside parties except in the following circumstances:

• Service Providers: We may share your information with trusted third parties who assist us in operating our website, conducting our business, or providing services to you, so long as those parties agree to keep this information confidential.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.

4. Data Security

We implement a variety of security measures to maintain the safety of your personal information. Your data is stored in secure networks and is only accessible by a limited number of persons who have special access rights to such systems.

5. Your Rights

You have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information (subject to legal requirements).
• Object to the processing of your personal information.

To exercise these rights, please contact us at.

6. Cookies

Our website uses cookies to enhance your experience. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your web browser (if you allow) that enables the site’s systems to recognize your browser and capture and remember certain information.

7. Changes to Our Privacy Policy

We may update our Privacy Policy from time to time. Any changes will be posted on this page, and we will notify you of significant changes by email or through a notice on our website.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Elvikom Lab

1A Lowesmoor Terrace
Worcester, WR1 2RX
Email: info[at]elvikom.co.uk
Phone: 01905 943 288