When something wrong happens to your machine, you should act quickly to prevent it from getting worse. This is especially important on liquid spillages, where the corrosion may irrepairably damage the logic board. As soon as you contact us, we will arrange the collection or advice you to drop the machine in if you are local.

As soon as your machine is with us, we perform a full diagnostics and inform you about the results. This usually takes 1-2 working days. We will also issue an estimate for the work. Now it's your turn - simply approve or decline it. Please note that there is a diagnosis charge of £35 in case you reject the estimate - but this only applies if the estimate exceeds the market value of your device.

When you give us go-ahead for the repair, we will start the repair process. Usually it takes 2-5 working days, but sometimes it may take longer (especially when spare parts are available outside of the UK only or, we have to implement a special test procedures). But don't worry, we will always keep you updated and you will never miss a thing.

As soon as repair is completed, we issue an invoice for the work. Once it is paid, we either send your machine back to you or, advice to collect it in person if you are local. Of course you can pay on collection if you wish to do so. We accept both cash and card payments (including Visa, MasterCard, AMEX cards, Google Pay and Apple Pay), as well as bank transfers.