When something wrong happens to your machine, you should act quickly to prevent it from getting worse. This is especially important on liquid spillages, where the corrosion may irrepairably damage the logic board. As soon as you contact us, we will arrange the collection or advice you to drop the machine in if you are local.
As soon as your machine is with us, we perform a full diagnostics and inform you about the results. This usually takes 1-2 working days. We will also issue an estimate for the work. Now it's your turn - simply approve or decline it. Please remember that there is no diagnosis charge or any other fee to pay.
When you give us go-ahead for the repair, we will start the repair process. Usually it takes 2-5 working days, but sometimes it may take longer (especially when spare parts are available outside of the UK only or, we have to implement a special test procedures). But don't worry, we will always keep you updated and you will never miss a thing.
Collection and Payment
As soon as repair is completed, we issue an invoice for the work. Once it is paid, we either send your machine back to you or, advice to collect it in person if you are local. Of course you can pay on collection if you wish to do so. We accept both cash and card payments (including American Express cards).